Contact us
Email is the fastest way to reach us, and we read everything.
Writing about an existing order? Please put your order number in the subject line — it goes straight to the right place.
What to email us about
- Proof of payment
- Send your screenshot with the order number as the subject. Payment is due within 48 hours or the order is cancelled automatically. Account details and QR codes are on the payment page.
- Is this in stock? Can I pick it up today?
- Ask before you order and we’ll check. If it’s in stock it can usually go out the same day by Grab or Lalamove from the Visayas Ave, QC area — choose PICKUP at checkout and say so in the order notes.
- Custom covers
- Not every cover can be customised, so email us first if you’re unsure. A personalised cover is an extra ₱100 and adds 3–5 days.
- Something arrived damaged or wrong
- Send a photo within 7 days and we’ll replace it — see returns & refunds.
Find us elsewhere
Shipping & pickup
We ship nationwide across the Philippines via LBC and don’t ship internationally. Pickup is from the Visayas Ave, Quezon City area by arrangement.
Most questions are already answered in the FAQs.