Returns & Refunds

What we’ll always replace or refund

Email us within 7 days of delivery if your order is:

• Damaged in transit
• The wrong item, wrong cover, or wrong quantity
• Faulty — misprinted, misbound, or with missing or blank pages

Send a photo of the problem to skitbooksphils@gmail.com with your order number as the subject. We’ll replace the item at no cost to you, including return shipping. If we can’t replace it, you get a full refund.

Change of mind

Because every journal is a stocked, sealed item, we don’t accept returns simply for change of mind. If you’ve ordered the wrong title and it hasn’t shipped yet, email us — we’ll usually be able to swap it before it leaves us.

Custom covers

Custom covers are personalised with the name or text you give us, so they can’t be resold and aren’t returnable for change of mind. They are of course still covered if the cover is misprinted, or if we printed something other than what you asked for.

Please double-check your spelling in the order notes at checkout — that’s exactly what we print.

Digital printables (PDFs)

PDF printables can’t be returned once the download link has been used, since the file can’t be given back. If a file won’t open, is corrupted, or isn’t what the listing described, email us and we’ll fix it or refund you in full.

Cancellations

• You can cancel any order for a full refund before it ships. Just email us with your order number.
• Unpaid orders are automatically cancelled after 48 hours. Nothing is charged, so there’s nothing to refund.
• If a backordered item is taking longer than we told you, you can cancel it for a full refund at any point before it ships.

How refunds are paid

Refunds go back through the same channel you paid with — BPI, GCash or Maya — to the account the payment came from. We process them within 5 banking days of agreeing the refund. Your bank or e-wallet may take a little longer to show it.